Developing a local Aboriginal services directory – the Boon Wurrung Djiri Djiri

Back to Case studies

Improving community knowledge of services, reducing isolation, and improving health and wellbeing through an Aboriginal services directory for the Frankston-Mornington Peninsula.

The Aboriginal community in Frankston-Mornington Peninsula

At the last census (2011), there were 1981 people who identify as Aboriginal living in the Frankston-Mornington catchment, with almost 11% aged over 55, and a further 4% over 65 years. A significant proportion of this same population is 25 years or younger.

A key part of Victoria’s government strategy for Aboriginal health, Koolin Balit, aims to improve access to services and outcomes for Aboriginal people. The Aboriginal Health Alliance – part of the Peninsula Model approach to primary health planning – recently identified a need for local easy-to-access information on culturally safe services for communities on the Peninsula, and the (previous) Frankston-Mornington Peninsula Medicare Local auspiced a project to address this need. Better access to this information can improve community knowledge of services, reduce isolation, and improve health and wellbeing.

Aboriginal service directories have been developed in Gippsland Victoria, northern Sydney, inner western Sydney, and South Australia, and Larter has previously been involved in a review of the Gippsland community services directory (the Black Pages).

Our response

Larter Consulting provided project support to develop a local service directory, engaging heiDesign to deliver the graphic design.

We mapped local services and and consulted with Aboriginal-specific service providers and community members to identify the community’s health service information needs. Community consultations were supported by the Aboriginal Health Alliance, Peninsula Shire and Peninsula Health, and included visiting local gathering places. Through these consultations, we identified appropriate structure, content and format for the directory, including the use of culturally appropriate branding and language.

The outcome

The Boon Wurrung Djiri Djiri (“messenger of the Boon Wurrung”) is a 60-page hardcopy resource that was distributed throughout the Frankston-Mornington Peninsula catchment. Community consultations determined that the directory be divided by:

– Community Support

– Emergency Services

– Health

– Legal

A copy of the directory ca be viewed here: Service directory final.

The art work selected for the design is from Diane Aiello’s Goanna Grey, and reproduced kindly here.

The Aboriginal service directory was well received by the local Aboriginal community and service providers in the catchment, and there has been interest to reproduce the directory for a larger catchment area.

Contact Larter to discuss your service mapping or community engagement needs.